Customer Success Story:
Success is predictable: Customer experience specialist LDB generates timely, accurate forecasts with Jedox
LDB is one of the largest market research institutes in Germany. The international, family-owned group o ffers a wide range of services in the fields of customer experience and loyalty. The Excel-based systems at LDB could no longer keep pace with the group’s rampant growth. For the project team of savvy Excel users, Jedox was the ideal crossover into the world of BI & CPM. With the help of an experienced Jedox consultant, it implemented a Web-based solution for planning and forecasting alongside its everyday responsibilities. LDB now manages business performance using precise forecasts that require just a fraction of the previous work.
“Now we can focus on our real job as business partners to the management instead of being the data delivery team” says Patrycja Reckwald, Senior Management Accountant, LDB Group.
At a glance:
- Industry: Professional Services (market research, customer experience)
- Department: Finance, Management, HR, Sales
- Solution: Integrated enterprise planning, budgeting, forecasting (HR planning, P&L, sales and product planning)
- System environment: Microsoft Dynamics NAV, MS Excel