Trust2018-09-25T13:33:26+00:00

Jedox Trust

As a leading software provider we are dedicated to building and maintaining trust. Jedox understands that data is a valuable asset and our top priority is to deliver our product with robust security measures to keep data safe, private and confidential.

We keep your data safe

Jedox knows your data is one of your most valuable assets and our top priority is to deliver our product with robust security measures to keep your data safe, private, confidential therefore keeping your business protected.

Jedox Support portal

The Jedox Support Portal – https://support.jedox.com – is our web-based support service for customers with a Support Contract. From within this site you may:

  • Log a new support query with Jedox Support

  • View the status of open queries logged with Jedox Support

  • View your support query history

  • Access our Support Knowledge Base (“KB”) and Frequently Asked Questions (“FAQ”)

  • Download product documentation

  • Submit your feedback on Jedox product and services

Transparent:
View the current processing status of all of your company’s support tickets at any time.

Traceable:
Maintain an overview of active and archived support cases.

Learn more

Audits

Jedox undergoes annual audits which are performed by an independent, third-party organisation. The audits are for ISO 27001:2013, ISO 9001:2015, SOC 2 and SOC 3.

Jedox Audit Soc4so Logo
Jedox Audit Iso 27001 2013 Logo
Jedox Audit Iso 9001 2015 Logo
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