Enterprise Performance Management Blog

1111, 2016

Looking at the Whole Picture: Customer Satisfaction (Pt. 10)

By |November 11th, 2016|Thought Leadership|

When patrons go to a restaurant, they go for more than the food. The food should be excellent, of course; but so, too, the ambiance and service. If any one of the three fails, the customer experience is less than exceptional. Only when the experience is remarkable do restaurants establish the customer loyalty that sets them apart. The gap between five stars and four is larger than it seems on first consideration. [...]

2510, 2016

How to Connect Jedox and Tableau (TDE File)

By |October 25th, 2016|Inside Jedox|

The direct connectivity between both the two Self-Service applications Jedox and Tableau enables Tableau users to plan and forecast their data intelligently for sophisticated budgeting and planning across the organization. Jedox clients can seamlessly visualize their data in Tableau’s rapid-fire analytics ...

1210, 2016

What to Consider when Assessing Software Vendor Support

By |October 12th, 2016|Thought Leadership|

A recent post on Iconshots underscored the importance of solid vendor support in software selection: "Professional, comprehensive, and reliable support is a very important part of your purchasing decision. It may be of more importance in the early stages as you become familiarized with a new software package, but even further down the line support is likely to be vital." The blog, which focuses on visualization software, provides a useful checklist of what to consider when assessing any software vendor support [...]

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