Jedox Cloud

The Cloud Status page provides customers with real‑time visibility into service availability, planned maintenance, and any impactful incidents, helping them stay informed and confident in the reliability of their Jedox Cloud environment.

The Jedox Status Page provides customers with a real‑time, region‑by‑region overview of cloud service availability, incident history, and planned maintenance updates

Cloud Events includes the overview of all planned Jedox Cloud maintenance activities—including daily patching and backups, monthly infrastructure and security updates.

We offer you transparent look at how Jedox manages security, outlining the principles and protections that help keep your information safe and your operations secure.

In Azure, Jedox and the customer share responsibility for safeguarding data and managing security, from user access and permissions to application controls and cloud infrastructure, ensuring a secure, well‑governed SaaS environment.

Using a VPN Gateway gives you a secure, encrypted connection to your on‑premises systems, ensuring reliable data access from Jedox Cloud while keeping your sensitive information protected end‑to‑end.

SAML authentication enables secure single sign‑on in Jedox, allowing users to access the platform with their existing corporate identity while simplifying login processes and strengthening access security.

A link to the clauses for the European Union General Data Protection Regulation

The technical and organisational measures we use to keep data secure for privacy and confidentiality

The Jedox Premium Disaster Recovery Service helps ensure business continuity by rapidly restoring your Jedox environment during unexpected outages, minimizing downtime and disruption to critical operations. It also provides peace of mind through resilient cross‑region replication, daily backup synchronization, and the option to run failover simulations to validate readiness and protect your data and workloads in disaster scenarios.

Choosing the Jedox Cloud region with the lowest latency ensures faster response times and a smoother, more efficient user experience for your teams

The Jedox Cloud Console gives you a clear, centralized place to monitor system health, manage environments, handle backups, and control secure connections for Jedox Cloud instances. It’s designed to empower users with self‑service tools that simplify operations, enhance security, and keep their environments running smoothly.

Jedox cloud-based relational databases give you a fully managed, scalable, and easily connectable data storage solution, ideal for securely handling large transactional datasets, integrating smoothly with ETL and ODBC workflows, and ensuring reliability through automated backups.

Upgrading your Jedox version is important because it automatically keeps your environment secure, performant, and equipped with the latest modern features without requiring manual effort. To learn more about how the automated upgrade process works, please refer to the following link.

Jedox patches are applied automatically to keep your environment secure, stable, and up to date with the latest fixes, without requiring any manual action from your side.

The Unmanaged Private Cloud is an alternative to Jedox SaaS service which allows customers with strict regulatory or security requirements to deploy Jedox entirely within their own Kubernetes infrastructure, giving them full control over security, compliance, and operational governance.

We’re constantly enhancing Jedox Cloud to deliver a fast, secure, and worry‑free planning experience. The FAQ below highlights the key areas our teams are working on every day. These questions give you a quick, transparent look into what keeps us busy behind the scenes, from reliability improvements to seamless updates, AI adoption and smart automation.

Customers should reach out to the Jedox Cloud team by submitting a request through the Jedox Customer Portal, which routes their inquiry directly to the appropriate experts for fast, reliable support.