{"id":79858,"date":"2021-04-23T13:55:30","date_gmt":"2021-04-23T11:55:30","guid":{"rendered":"https:\/\/www.jedox.com\/?page_id=79858"},"modified":"2024-10-14T13:44:39","modified_gmt":"2024-10-14T11:44:39","slug":"support","status":"publish","type":"page","link":"https:\/\/www.jedox.com\/en\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

Jedox Support<\/h1><\/div>

Trusted help when you need it. Reliable and responsive.<\/h2><\/div>

Jedox Support Center secures the performance of your system around the clock, assuring seamless operation and quality. The Jedox support team are recognized as exceptional by those who matter the most \u2013 our customers.<\/p>\n<\/div><\/div><\/div>

\"\"<\/span><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>

Customer Support<\/h2><\/div>

Your personal access to Jedox Support<\/h3><\/div>

You are a Jedox Customer or Partner and you are not yet registered?<\/strong> Email support.login@jedox.com<\/a> with your company name in the subject header.<\/p>\n<\/div><\/div><\/div>

<\/div><\/div>
<\/span><\/a><\/span>
\"\"<\/span><\/div>

Jedox Customer Portal<\/h4><\/div>

Our global team of dedicated Jedox experts respond to your requests quickly and transparently. The moment you log a support query in the Jedox Online Support Portal you can view your inquiry\u2019s status and a complete overview of active and resolved support cases.<\/p>\n<\/div>

Submit a Request\u200b<\/a><\/p>\n<\/div><\/div><\/div>

<\/span><\/a><\/span>
\"\"<\/span><\/div>

Check our Knowledge Base\u200b<\/h4><\/div>

The Jedox knowledge base is the first place to search for all your technical and functional queries. In one place you can access detailed technical manuals and documentation, along with extensive training tips and educational resources from the Jedox Academy.<\/p>\n<\/div>

Jedox Knowledge Base<\/a><\/p>\n<\/div><\/div><\/div>

<\/span><\/a><\/span>
\"\"<\/span><\/div>

Stay up to date<\/h4><\/div>

Here you will find all blog posts about current and past innovations to the Jedox solution. We regularly report on the latest features and versions of Jedox, so you never miss a thing. In our articles you can get a first insight into the latest features and get a first impression of the many possibilities.<\/p>\n<\/div>

Product Updates<\/a><\/p>\n<\/div><\/div><\/div>

<\/span><\/a><\/span>
\"\"<\/span><\/div>

Jedox Ideas Portal<\/h4><\/div>

We are committed to keeping Jedox\u2019s solutions and services ahead of the curve. Participate in the future Jedox roadmap with our Jedox Ideas Portal. Communicate your personal requests, vote on new software functions and share your ideas on tomorrow\u2019s product features. Your feedback is invaluable in maintaining Jedox\u2019s reputation for customer satisfaction and innovation.\u200b<\/p>\n<\/div>

Jedox Ideas Portal<\/a><\/p>\n<\/div><\/div><\/div>

Please also see the FAQ for more information about this<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

\"\"<\/span><\/div>

Many thanks to the support team for helping us setup the Jedox Suite in such an outstanding fashion.<\/p>\n<\/div>

Yvette Hartung \u2013 Project Manager
\nEndress+Hauser Flowtec<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

FAQ<\/h2><\/div>

Frequently Asked Questions<\/h3><\/div>

<\/i><\/i><\/span>Who gets access to the Jedox Customer Portal?<\/span><\/a><\/h4><\/div>
Jedox Support is available exclusively for our customers and partners who have a valid support contract in place. You can name up to two key users from your organization as Support contacts, who will then receive portal accounts.<\/div><\/div><\/div>

<\/i><\/i><\/span>How can I access the Jedox Customer Portal?<\/span><\/a><\/h4><\/div>
\n

If you already have an account, you can log in here: my.jedox.com<\/a>. To apply for an account, please send an email to support.login@jedox.com<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I use it?<\/span><\/a><\/h4><\/div>
\n

Please find a description of how to use the support portal here: Jedox Customer Portal<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Why is this the only way to create a ticket?<\/span><\/a><\/h4><\/div>
The Support Portal ensures efficient and fast ticket handling because you can provide valuable information about your specific infrastructure proactively. It is also secure, because by confirming our Data Policy, you can be assured that your data will be handled confidentially.<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I find downloads and knowledge base articles for older Jedox versions?<\/span><\/a><\/h4><\/div>
\n

Downloads and Knowledge Base archive are available via the Jedox Customer Portal<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>When is Jedox Support available?<\/span><\/a><\/h4><\/div>