Support

Trusted Help When You Need it

Reliable. Trusted. Responsive.

Jedox Support Center secures the performance of your system around the clock, assuring seamless operation and quality. The Jedox support team are recognized as exceptional by those who matter the most – our customers. Our support is personal and professional, responsive and provides always-qualified advice. The global BARC Planning Survey ranks Jedox first in overall quality and support.

(BARC Survey: “Jedox scored highest for overall quality and support among the planning tools.”)

Your personal access to Jedox Support

Customer Support

Our global team of dedicated Jedox experts respond to your requests quickly and transparently. The moment you log a support query in the Jedox Online Support Portal you can view your inquiry’s status and a complete overview of active and resolved support cases. Not yet registered? Email support.login@jedox.com with your company name in the subject header.

Customer Support

Knowledge Base

The Jedox knowledge base is the first place to search for all your technical and functional queries. In one place you can access detailed technical manuals and documentation, along with extensive training tips and educational resources from the Jedox Academy.

Knowledge Base

Feature Voting Tool

We are committed to keeping Jedox’s solutions and services ahead of the curve. Participate in the future Jedox roadmap with our feature-voting tool. Communicate your personal requests, vote on new software functions and share your ideas on tomorrow’s product features. Your feedback is invaluable in maintaining Jedox’s reputation for customer satisfaction and innovation.

Feature Voting Tool

“Many thanks to the support team for helping us setup the Jedox Suite in such an outstanding fashion.“

Yvette Hartung, Project Manager, Endress+Hauser Flowtec

“Dear Jedox team, many thanks for your excellent support – and the brilliant idea to develop Jedox in the first place.“

Tobias Berens, Head of Finance & Logistics, Terrasana Life