Customer Success Story:
Jedox drives Customer Intelligence at Siemens and seamlessly combines CRM and HR for powerful ABC analytics
Siemens relies on HR specialists with extensive recruiting expertise to forge sustainable job solutions for over 12,000 annual applicants Europe-wide. To manage staff flow, the team gather, analyze and derive daily deployment plans from huge quantities of staff and combine this with customer and market data. Siemens had previously used a custom solution for staff deployment planning.
“Our previous solution wasn’t flexible enough to meet growing requirements. It required extensive programming for even the smallest system adjustments – an unbearable situation for an agile company. With Jedox, we save valuable working hours, supporting our philosophy of ‘People, Time, Work‘ through effective reporting,“ says Thomas Schmid, Head of Process Management, Siemens Recruitment Services.
At a glance:
- Industry: Services & Professional Services
- Department: Cross-departmental – HR, Sales, Operations, Finance, Executive
- Solution: Web-based BI solution for sales, people, profitability, and P&L, Daily operations reporting, Activity Based Costing and Customer Profitability analytics, Staff Deployment Planning
- System environment: MS Excel, SAP, Sage CRM