Freiburg & Boston, 18. July 2019 – Jedox, a leading international software provider for planning and enterprise performance management (EPM), enables finance and other business functions to easily employ predictive analytics and artificial intelligence to gain deeper insight from large data sets. Jedox customers Mitsui Chemicals Europe and ServiceMaster have achieved tangible results in pilot projects to improve sales forecasting and customer loyalty with the new integrated AI engine after just a few months and aim to expand their AI applications.

Automated sales forecast at Mitsui

Mitsui Chemicals Europe GmbH upgraded its existing Jedox planning environment with the Jedox Predictive Analytics and AI Engine. The focus of the project was sales forecasting. To achieve even greater predictive accuracy, the project team and Jedox Partner HighCoordination implemented Jedox’s “Predictive Forecast” standard model. Based on the Jedox AIssisted ™ Planning solution, which incorporates pre-built business logic, the 12-month rolling sales forecast is supported by AI-generated sales predictions. After only a few months, the accuracy of the forecast has increased up to 95 percent in relation to the actual values ​​for several product groups. FP&A management at Mitsui sees a high level of potential for automation as a key advantage, especially in terms of the transparency and granularity of the forecast:

“With Jedox AIssisted™ Planning, we can plan at a level of detail that was not possible before. With the AI engine, we can achieve very accurate forecast values and also see a lot of potential for further optimization and automation” said Sascha Geng, Director of Performance Controlling at Mitsui Chemicals Europe.

New insights in customer loyalty at ServiceMaster

ServiceMaster, a Fortune 1000 company headquartered in Memphis, Tennessee, has been using Jedox for internal and external reporting for over three years. To better assess customer loyalty for its Terminix brand, ServiceMaster carried out a pilot project with the Jedox AI engine. The objective was to predict the loyalty of more than 2 million customers to the Terminix brand and to derive appropriate measures to prevent dismissals and increase customer loyalty. To lay the foundation, a massive database of customer contracts was built in Jedox. ServiceMaster was impressed by the speed with which new findings could be generated. The project team also benefited from easy access to the AI-technology for finance, which did not require any special IT or data science skills.

“With faster predictions we can utilize the results that much quicker to determine any changes to our business processes, make those changes, and begin to see results even faster yet.” Confirms ServiceMaster’s FP&A manager Jamie Cousin.

“In our projects, we often hear that FP&A and other business line managers are very interested in AI, but still consider it futuristic. Our clients are proving that controlling, sales and other departments can already benefit from market-ready AI solutions and can gain a tangible competitive advantage. “ adds Dr. Rolf Gegenmantel, Chief Marketing & Product Officer at Jedox.