From reactive to predictive: Nulsen now streamlines NDIS planning with Jedox

As a long-standing leader in complex disability support, Nulsen Disability Services faced mounting operational challenges driven by the ever-evolving demands of the National Disability Insurance Scheme (NDIS). Shifting client needs, changing funding models, and compliance requirements under the SCHADS Award were straining internal systems and teams.

Core planning processes were fragmented—budgets lived in Excel, rosters were managed in Easy Employer, and forecasts were based on experience rather than data. This disjointed setup made it difficult to see the full financial picture, especially when assessing new clients or services.

Manual errors, version control issues, and a lack of real-time visibility created risk and uncertainty. Leadership couldn’t easily track cost blowouts, funding gaps, or how resource changes would impact sustainability. Nulsen needed a single, dynamic platform that could bring budgeting, forecasting, compliance, and costing into one clear, connected view, empowering smarter, faster decisions across the organization.

“We didn’t have a tool that told us what our real overheads were, or how sustainable a new site would be. We were doing it manually—and that wasn’t going to cut it anymore.”

– Sukhdev Golen, Manager: Scheduling Services, Nulsen

To bring greater control and insight into their fast-changing environment, Nulsen Disability Services engaged bi5 Solutions (now part of performance management consultancy GK Horizons) to implement Jedox, a flexible enterprise performance management (EPM) platform tailored to the needs of complex care providers.

Working closely with Nulsen’s scheduling and operations teams, GK Horizons developed a custom solution using Jedox. This solution brought together financial, workforce, and operational data in a single source of truth (SSOT), giving Nulsen real-time visibility into staffing costs, service delivery, and funding alignment—capabilities that had previously required hours of manual effort across disconnected systems.

“Things change every day—funding rates, resident status, staff shifts. This tool gives us a real-time view of how we’re tracking, and what we need to do next,” shares Nulsen Scheduling Manager Sukhdev Golen.

Seamless integration and smarter compliance

Jedox pulls roster data directly from Easy Employer, eliminating manual errors and enabling instant cost visibility at the house or resident level. Once integrated, data flows through automated compliance checks—flagging potential SCHADS Award breaches and claim mismatches before they reach audit stage.

Key benefits:

• Third-party integration: Easy Employer data imports automate costing and reduce administrative burden
• Real-time compliance alerts: Visual flags highlight Award violations and non-claimable hours
• Reduced risk exposure: Ensures accurate billing, protects against audit issues, and supports funding justification

Executives and Finance teams now rely on dashboards that update daily, enabling confident decisions based on complete, compliant data. Jedox has not only streamlined Nulsen’s planning process—it has helped de-risk their entire operational model.

With Jedox, Nulsen Disability Services has moved from reactive reporting to real-time operational control—enabling smarter decisions, improved compliance, and measurable risk reduction across the organization.

By integrating roster data from Easy Employer and layering in automated compliance checks, Nulsen now identifies Award breaches and claim misalignments before they become liabilities. This has significantly reduced their exposure to audit risk and ensured every NDIS claim is backed by accurate, traceable data.

Crucially, the platform has given leaders real-time visibility into overhead spend — a key factor in staying within the NDIS-preferred 12–15% range. Rather than waiting for month-end reports, executives now monitor cost positions daily and adjust proactively to stay within target.

“We can tell you today what the deficit will be in three months. That’s game-changing,” says Sukhdev Golen.

Jedox isn’t just providing insight—it’s become a core operational tool that enables Nulsen to manage complexity, stay compliant, and scale with confidence.

Looking ahead, Nulsen will continue to expand the Jedox solution’s capabilities with automated NDIS funding forecasts, cost-per-resident reporting, and deeper integration with claiming tools. With every step, Jedox is evolving from a platform into a strategic partner.

“Things change every day—funding rates, resident status, staff shifts. This tool gives us a real-time view of how we’re tracking, and what we need to do next.”

– Sukhdev Golen, Manager: Scheduling Services, Nulsen