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Support

Jedox is a dedicated Business Intelligence provider, and our customers benefit from being supported by dedicated BI consultants. When you need support from us, you can be confident that our people speak your language.

Our support team are also highly experienced in providing assistance at a content level. Because, for BI software you need more than just technological support. You need us to have a sound understanding about the processes that will deliver a successful solution.

Of course, we would say that, but it isn’t just hype because our customer reviews are the benchmark and they have ranked our support as the best in the market. Our users put us above all the competition for performance and quality in the most recent Business Intelligence survey.

The Jedox Support is available from Monday to Friday via phone and email.

Our customers can count on a quick response and turnaround time.

Jedox support has been awarded in the last BI-Survey of BARC with the Number One rank within the database and planning category.

As Customer you can access our Support Portal and can Submit Tickets and track the solution process. If not already registered, you can send an E-Mail to support@jedox.com containing your and your companies name and you'll be granted access and receive your login.