Jedox Support

Trusted help when you need it. Reliable and responsive.

Jedox Support Center secures the performance of your system around the clock, assuring seamless operation and quality. The Jedox support team are recognized as exceptional by those who matter the most – our customers.

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Many thanks to the support team for helping us setup the Jedox Suite in such an outstanding fashion.

Yvette Hartung – Project Manager
Endress+Hauser Flowtec

FAQ

Frequently Asked Questions

Jedox Support is available exclusively for our customers and partners who have a valid support contract in place. You can name up to two key users from your organization as Support contacts, who will then receive portal accounts.

If you already have an account, you can log in here: my.jedox.com. To apply for an account, please send an email to [email protected]

Please find a description of how to use the support portal here: Jedox Customer Portal

The Support Portal ensures efficient and fast ticket handling because you can provide valuable information about your specific infrastructure proactively. It is also secure, because by confirming our Data Policy, you can be assured that your data will be handled confidentially.

1st Level Support and Cloud Operations are available 24/7 (English only), German speaking support is available during German business hours.