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Unable to start Palo Service

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Xpresson

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Saturday, April 2nd 2011, 11:34am

Unable to start Palo Service

Hi,

I have uninstalled and reinstalled Palo Premium edition several times.

After installation, I am unable to start the Palo Service.

It says "Serivce PaloSuiteTomcatService did not start. Maybe you have do disable UAC.

Can someone please tell me what this means.

Cheers,

Jimmy

axi

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Saturday, April 2nd 2011, 12:34pm

this has been discussed here already - do some search

root of the problem IIRR is that an ordinary user wants to start/stop a service

that is prevented by user access control

maybe you can start the service monitor as root

I can't help you further, I use Windows only if I must and have no experience with Palo under Vista/Windows 7

Xpresson

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Sunday, April 3rd 2011, 12:36am

Hi Axi,

I actually did a search on UAC but returned no results.

I have found the post that you are referring to. I have now enabled the Administrator account on windows 7 and logged in under that account, however, I still have the same errors.

If anyone else knows how to fix it, that will be greatly appreciate it.

Kind Regards,

Jimmy

Xpresson

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Sunday, April 3rd 2011, 3:55am

I just did an unisntall and reinstall on my Laptop of Palo 3.2 Premium edition.

I have the same problem on my laptop running Windows XP :-(

Let me see what I can find in the Palo documentation.....

c.herzog

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Sunday, April 3rd 2011, 9:37am

Hi Jimmy,

just logging on using the administrator account doesn't mean that the services is running using that account. Maybe the following actions will help you to get rid of this problem.

1. go to the windows service manager
- log in using the admin account (not really necessary but doesn't hurt either) :-)
- press windows + r on your keyboard. a window to run a programm will appear.
- type services.msc and press enter

2. look for the palo service ("Palo Molap Service" or something like that) and double-click on it.

3. there is a tab called "login" pick that one, choos "use this account" and select or type in the administrator account and the necessary password

4. start/restart the service.

maybe the service name and the name of the tab in the service window and so on are called a little bit differently. I'm not sure about that as I'm currently in front of a germen windows 7 without Palo on it. But I think you will find the correct things.

if it doesn't work, write a short reply, then we can start the next try.

Kind regards,

Christian
Christian Herzog, Senior Consultant, Vector SW DV GmbH

Xpresson

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Sunday, April 3rd 2011, 12:03pm

Thank you for your help so far Christian.

I have done what you have asked, change it so that the service runs as administrator as well as using the password to autenticate

on Windows 7,

When I try to start PaloSuiteMolapService service on Local, it says
Error 1067: The Process terminated unexpectedly

When I try to start "PaloSuiteCoreService service on Local Computer it says,
Error 1068: The dependency service or group failed to start

Please find screen print attached

================================
On the Laptop running XP, it says

Error 1053: The service did not respond to the start or control request in a timely fashion.

My priority is the Windows 7 machine. The Windows XP laptop is just a backup.

Again, thank you for your assistance Christian.

Kind Regards,

Jimmy

c.herzog

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Sunday, April 3rd 2011, 4:59pm

Hi Jimmy,

The PaloSuiteCoreService doesn't start because it needs the PaloSuiteMolapService to run. I think that you maybe made a typing mistake in the password when defining the logon settings for the service. Maybe it also helps if you do not just type in "administrator" into the user name box but select it using the browse button or define the machine from which the administrator account should be used (local administartor of current machine vs. domain admin). To do that use a syntax like <<local machine name>>\administrator instead of administrator.

Kind regards,

Christian
Christian Herzog, Senior Consultant, Vector SW DV GmbH

Xpresson

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Monday, April 4th 2011, 12:10am

Hi Christian,

Done both of that.

I have just confirmed that the password is correct as when I use an incorrect password, it says Error 1069: The service did not start due to a logon failure.

When I log on, I use

.\Administrator

Kind Regards,

Jimmy

Xpresson

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Monday, April 4th 2011, 9:15am

Hi Christian,

Just as an FYI

I have a feeling that this is to do with me trying to activate the supervision server for the "Drill-Through".

I have sent this to one of the local palo people. Will see what he comes back with.

Cheers,

Jimmy

tish1

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Monday, April 4th 2011, 3:27pm

Hi,

if you activate SVS with corrupt scripts, starting the Palo Molap Service might fail.
BTW: there should be an SEP.log file somewhere on your system.

Regards.
Robert Tischler
Senior Consultant Vector SW DV GmbH

This post has been edited 1 times, last edit by "tish1" (Apr 4th 2011, 3:28pm)

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